Verify that you have the latest scanner driver installed. You can check it on the scanner manufacturer's website
If one of the above article didn't help you , if you are looking to contact us for business enquiries or if you want to return a product, do no hesitate to contact us! One of our agent will take care of your request as soon as possible.
Use this form if you need help with your IRIS Product or if you’re facing an issue not mentioned in the knowledgebase.
Get in touch if you’re hesitating on which scanner product would be suitable for you, or if you have any presales question.