This is probably because you're sliding the scanner too quickly over your documents.
Please press the Scan button to scan your document again, steadily and slowly.
If one of the above article didn't help you , if you are looking to contact us for business enquiries or if you want to return a product, do no hesitate to contact us! One of our agent will take care of your request as soon as possible.
Use this form if you need help with your IRIS Product or if you’re facing an issue not mentioned in the knowledgebase.
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