IRIScan Mouse PC - When I scan I only see a black screen but when I'm done the results are displayed?

To solve this issue:

Start the IRISMouse application.
Go to Options>Settings>Advanced.
Select Enable expert settings.
Unselect Enable OpenGL rendering.

Choose files or drag and drop files

Tags:

Was this article helpful?

Yes

David Gillard
Posted
Updated

Please sign in to comment

-->

Contact us

If one of the above article didn't help you , if you are looking to contact us for business enquiries or if you want to return a product, do no hesitate to contact us! One of our agent will take care of your request as soon as possible.

Technical Support

Use this form if you need help with your IRIS Product or if you’re facing an issue not mentioned in the knowledgebase.

Sales

Get in touch if you’re hesitating on which scanner product would be suitable for you, or if you have any presales question.

Customer Service

Return a product

If you need to return a defective product under warranty, cancel a downloaded order, etc.