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What to do if ink won't download

IRISnotes Air 3 Firmware update

This procedure has to be done on a Windows PC. See also the printable guide at the bottom of this page. 

Firmware update link
https://drive.google.com/file/d/1HGKRVbEGfwqRSt2r_yb0XaXoGSB03_XD/view

  • Uninstall this IRISnotes Air software.
    IRISnotes Air
    MyScript
  • Save the file in the link below to your computer and unzip it.
  • Plug in the receiver with the USB cable.
  • Go to the unzipped XN690_V1.04 folder and Right click on the FirmwareUpdateWizard.exe and choose Run as administrator.


  • You will see this Window.

  • If it fails the use these steps.

Unplug the Receiver

Go to Control Panel ► Device manager (or search in Cortana for device manager)

  • Go to View and select "show hidden devices" (see the screenshot)
  • Select Universal serial bus control
  • Remove all the GRAYED out devices  
  • Run the Firmware software ' as administrator"
  • Plug in the device
  • Wait that the device is recognized
  • Press button "Next" in the Digital Pen Firmware Update Wizard software.
  • The Firmware will be updated.
  • Reinstall the software
  • Run the MyScriptInkRetriever and see if you can now download the notes.

IRISnotes_Air_3_Firmware_update.pdf

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  1. Casey King

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