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Software Update - What's new - CD19N034 ?

We are happy to announce that the new IRIScan Desk software is now available online.

List of the bugs that have been fixed:

  • Scanner detection issue: On some computer, the scanner was not detected by the software even though Windows could see it in the Device Manager.
  • A blue wheel was appearing when starting the software: It appears that if the user had previously changed the language of Windows, the software was not launching correctly.
  • Some antivirus software were blocking the camera access (Kaspersky, BitDefender, ...).
  • Some users were facing a software crash when running the software for the first time on Windows 7 and 8.1.
  • Video were crashing when using the "Picture in Picture" mode.
  • Fix a crash with Twain user interface.

Improvements added to the software:

  • We have added a "Adjust Quality" feature. It allows you to change exposure, brightness, white balance, etc.
  • OCR quality has been improved on the document.
  • The exporting speed of the Book mode has been improved.
  • The serial number of the device appears now in "About > Scanner" menu.
  • The default OCR language is now the same as the Windows language.
  • Improved Twain compatibility with Windows 10 build 1903.
  • Cardiris has been added to the software pack and is now fully compatible (Pro version only).
  • Twain user interface is now available in multiple languages.

Safe procedure to install the software update on your computer:

  • Go to the Control Panel > Uninstall a program and select IRIScan Desk 5 to uninstall it. This step is mandatory. If you have a previous version installed, you need to uninstall it will not work correctly.
  • Once it's done, download and install the software update corresponding to your scanner model (mandatory) via one of this link: 
  • Double click on the downloaded file and follow the on-screen instructions.
    • Make sure to install the IRIScan Desk 5 software first THEN the Twain driver.
  • Restart your computer.
  •  Start using your IRIScan Desk.

Should you have any question, feel free to submit a ticket.

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  1. Baptiste Roy

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