The message "Initialization failed" is linked to Apple which has reinforced its development protocols. You must manually authorize the installation of all scanner components.

To do this, follow this procedure:

- Restart the Mac (Note that you have 30 minutes to complete the following steps, otherwise some features will not be displayed)

- Unplug the scanner

- Go to "System Preferences"> "Security and Confidentiality"> "General" tab

- Click on "Authorize" in the window that appears.

- Restart your Mac as requested

- Test a scan

It may be required to unplug/plug the scanner again after the restart.

If the solution above didn't work as intended, feel free to open a ticket. One of our agent will gladly help you.