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Readiris 15

Knowledgebase

  • How to configure your scanner in Readiris

    In order to scan documents in Readiris, your scanner must be configured correctly. Before you configure the scanner in Readiris: 1. Make sure your scanner is connected to your computer, and switched o...

  • I have lost my serial number / activation code

    During the activation process, no personal information about the user or the system are kept.  Meaning that we have no link between the user and the IRIS product activated. The activation process cann...

  • My scanner model is not listed

    Not all scanners have specific profiles in which case you use a generic profile. In most cases you will use HP <other models> (TWAIN) or <TWAIN> <Other Models>...

  • Excel Output

    Poor Excel conversion is usually caused by broken or incomplete grid lines: When they are incomplete or broken in the image, then the software does not know what to do with those fragments. If they ar...

  • I get the error Cannot Open TWAIN default Source

    Readiris™ does not load any drivers of its own; it instead makes use of the driver installed with the scanner software. See article how do I configure my scanner with Readiris™?...

  • Why doesn't the program work with all fonts?

    The software works by comparing pictures of letter shapes to a database of known letter shapes. There are thousands of different kinds of fonts. Due to that it is impracticable to have every font type...

  • How to improve the results in Readiris™?

    Good recognition results are directly tied to image quality. If the input image is poor then so will be the results. The software works by converting pictures of character shapes into actual text. It ...

  • There are no zones to be recognized on this page

    This is unlikely to occur in versions 15 & 16 because the page analysis is automatic. No zones defined means that no zones were drawn to identify the text and other elements on the scanned document. H...

  • Readiris™ does not detect my Wireless scanner (Windows)

    Please install Network Twain Drivers from your scanner manufacturer  in order to solve this issue. ...

  • How to activate Readiris ?

    To activate Readiris 14 /15: - Double-click the Readiris shortcut on the Desktop to start. - You are prompted to activate the software. Click “Yes” to do so.    Note that an internet connection is req...