Start a conversation

I get an activation error, what should I do?

Security software, proxy, firewall or router settings may block the activation from being completed automatically. To activate manually send us the information requested in the asterisks below by clicking the "Start a conversation" using this link. 

https://irislinksupport.kayako.com

Start the software and when asked to activate:

  • Copy the Serial number/ Activation code (from your email order confirmation).
  • Right-click inside the first field and select Paste.
     This will populate each box automatically so you don't have to type it all in. 
  • Click Next and the software should activate automatically.
    Note that direct internet access is required to activate the software.
             
    Activation code:  From email order confirmation

    If it does not work then send us this information.
    ************************************************************************************
    1.  When the activation fails you will see a window that says:
          a)  Retry  |  Cancel  |  Manual Operation
          b)  Click on the Manual Operation button.
    2.  Click on the Save as text file... button at the bottom of the next window and attach that file to a ticket.

    We will use that information to generate and return a license file.
    ************************************************************************************
     
    Manual Activation
Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Casey King

  2. Posted
  3. Updated