Since 1st of January 2019, we have updated the Software pack for your IRIScan mobile scanner.
To activate the software, you don't need to enter manually an activation code anymore. So please, don't consider the activation code printed on a license sheet inside the product box. Bear with us while we are updating the content of our product box.
All you have to do is connecting the scanner, turned on, using a usb cable plugged on the computer where Readiris is installed.
Once it's done, start Readiris 16. The activation code will be filled in automatically. You'll only have to click on Activate now.
If the activation results in an error, please open a Support ticket containing the manual activation details.
The code is not filled in:
If the activation code is not filled in automatically, it's probably because the scanner is not correctly recognized/connected.
Import note: Press the "Enter" button when the scanner is plugged in so the computer can detect it.
- Make sure that you are using a working usb cable. You can try with other cables to be sure.
- Make sure that the scanner is correctly plugged on the computer and on the scanner
- Make sure that the scanner is switched on.
- If it does not work, try to plug the scanner on another USB port of your computer.