When you order from Europe, you have the possibility to input your VAT number during the order process. It's optional and it allows you to deduct the 21% VAT from the price if you ship outside Belgiu...
Secure payment options When purchasing on our online shop, all exchanged data is sent using a secure connection. Any data you enter is encrypted using the SSL Protocol, protecting it against disclosur...
Europe, Asia, Africa, Antartica, Australia: An invoice will be sent to you by e-mail within 72 hours after your order has been picked up by the carrier (upon request only for North, South and Central ...
Submit a ticket as soon as possible so we can correct any mistakes that would prevent proper delivery of your product(s)....
There are several reasons why a credit card payment can be refused : The credit card used must be either Visa, MasterCard or American Express. Wrong number, expiry date or CVC, mispelled name... Not e...
We do not accept cheques payments. Refer to the Which payment methods do you support? article for more information....
In general, we recommend you to go through the knowledge base or our support pages to find the answer you're looking for. However, if you still need help, here are your options: To get general informa...
IRIS offers a 30-day Money Back Guarantee. Once orders are picked, they can no longer be cancelled right away. Visit the return section for instructions on how to cancel an order that has already been...
If one of the above article didn't help you , if you are looking to contact us for business enquiries or if you want to return a product, do no hesitate to contact us! One of our agent will take care of your request as soon as possible.
