In order to return or exchange a physical product, you need to receive a Return Material Authorization number (RMA #).
An RMA # is mandatory to get an exchange or a refund. The RMA number allows IRIS to register and process your request as quickly as possible.
You need to be within 30 days of purchase to be granted an RMA or within 2 years of purchase (1 year for US/Canada) for an exchange of a defective product.
- Exchange Defective product: Contact us
- Refund request - Physical products: Contact us (30 days Money back guarantee)
- Refund request - Download Version: Fill in the letter of destruction (for US / for rest of world) and Contact us(30 days Money back guarantee)