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I bought a Download version from IRIS, how do I return it?

  • ⏱️ 30-Day Policy: If you are within 30 days of your purchase, you are eligible for a full refund of your downloaded software.
  • 📝 How to Request a Refund: Simply fill out our Cancellation & Refund Form and provide your order number.
  • No More Paperwork: You no longer need to download, sign, or upload a physical "Letter of Destruction." You can now simply check the Declaration of Honor box directly inside the form to certify that you have deactivated and uninstalled the software.
  • 💳 Fast Processing: Once submitted, your request is instantly registered. You will receive an automated confirmation email, and our team will process your refund within 2 to 5 business days.
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  1. Alain Ledent

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If one of the above article didn't help you , if you are looking to contact us for business enquiries or if you want to return a product, do no hesitate to contact us! One of our agent will take care of your request as soon as possible.

Return Requests

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Cancel an order (< 30 days) Defective (Warranty)