IRISPen 7

Pen scanner

Knowledgebase

• I can't find my activation code

  The activation code is printed on a sticker pasted with the mention Serial Number. It has the following format: XXXXXX-12018-XXXXXXX You can find the sticker in two locations: In the Getting Started b...

• (Mac OS) I cannot scan to other apps (Word, Excel, ...)

  Since Apple has released a new update for Mac OS 10.14 Mojave, some users are facing difficulties to scan text outside the IRISPen application. The good news is that fix is really fast and easy. You h...

• The translation function isn't working.

  The translation function requires an Internet connection since it is using Bing translate. If you are connected to the Internet and the translation function still doesn't work, this means the IRISPen ...

• How to scan barcodes with my IRISPen?

  To scan your barcodes correctly with the IRISPen, please proceed as follow:...

• How do I use the dongle?

  Important: the dongle can only be used on a Windows PC. It cannot be used on Mac OS. The dongle is used to connect the IRISPen to your computer via Bluetooth. Insert the provided dongle into a free US...

• I don't have an Internet connection. How can I activate the software?

  If you don't have access to the Internet you can also do an offline activation of the IRISPen software. Open the IRISPen application. Open the Settings and click the Activation tab. Fill in the activa...

• How do I download the IRISPen software?

  The IRISPen software can be downloaded here. Scroll down to IRISPen. Select the correct Operating System and click the Download button. Go to the location where you downloaded the package and run the ...

• The activation code doesn't fit inside the activation field. What should I do?

  Don't worry if the activation code doesn't seem to fit or if it seems as if there are too many characters. Just type the entire activation code inside the activation field, even if you don't see the f...

• How do I install updates of the IRISPen Air application?

  Updates of the IRISPen Air application on Windows and Mac OS are installed automatically when available. In case you don't want to install these updates automatically: Open the IRISPen Air application...

• Where do I find the drivers for IRISPen Air 7?

  Download the drivers The drivers can be downloaded from the Support website. Scroll down to Download the Software and drivers. Click Request access download Center. Fill in the form and click Send you...