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How can I track my order ?

North America (US/Canada)
you should receive a tracking number from a leading carrier by email up to 36 hours after placing your order, not counting week-ends and holidays. Orders placed after Noon automatically ship the following day.

The product ships from our US distribuition center. Custom duties taxes may apply for Canada (These taxes are the customer responsibility, see Taxes and Duties)

Delivery option Delivery time
Fedex SmartPost 4-10 days
FedEx 2 days 2-4 days
FedEx next day 1-3 days


- If you have not received a tracking number (US/Canada only!), your order is not delivered via download and you placed your order more than 36 hours ago, not counting week-ends and holidays, please contact us.


Rest of the World
Depending on the delivery method, it might be possible to obtain a tracking number.

DHL shipping 
Orders sent by DHL usually takes between 2 & 5 days to arrive and can be tracked on www.dhl.com.
You will receive a tracking number by DHL via email. You'll then receive an invoice from IRIS by email up to 48 hours after placing your order, not counting week-ends and holidays.
Orders placed after Noon automatically ship the following day.

Post shipping:
Orders sent by post shipping take between 7 & 21 days to arrive, sometimes longer because of local customs (up to 60 days). These orders cannot be tracked. 

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  1. Mathieu Quintin

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