Start a conversation

IRIScan Express 4 / Executive 4

USB portable scanner

Knowledgebase

  • Why does my scanned image always come out too dark?

    1. Please adjust the screen settings to SRGB. 2. Please adjust the brightness settings on the screen from application software....

  • Should the scanner feel warm to the touch?

    It is normal for the scanner to emit a small amount of heat after prolonged use. However, if there are strange odors coming from the scanner or the scanner feels a little bit hot to the touch, turn th...

  • How do I uninstall IRIScan Express 4 on Mac OS?

    Go to the package you downloaded from the I.R.I.S. website. Open the Uninstall Scanner folder. Double-click Press Uninstall. Enter your super user password. The IRIScan driver and Capture Tool will be...

  • I can't find the Button Manager on Mac OS

    The Button Manager is not part of the Mac OS software package. It can be used only on Windows....

  • What does the red led mean?

    The red led flashes when the scanner calibration failed. Disconnect and reconnect the scanner and then repeat the calibration. To learn how to calibrate the scanner, click here....

  • Why is my scanner recognized as an external memory? (Mac)

    The scanner has a tiny amount of memory which is not used by the product. When you  connect the scanner to your computer it mounts a disk drive on your Desktop. You can simply ignore this.  When you u...

  • How do I clean the scanner?

    In order to maintain an optimal scan quality and prevent dust accumulation, it is recommended you clean the scanner (outer casing and feed rollers) approximately every 200 scans, of if vertical lines ...